How to Pay Your Virginia Beach Water Bill: A Comprehensive Guide (2024)

Paying your water bill on time is an important responsibility for all residents of Virginia Beach. However, the process can seem confusing especially if you’re new to the area. This comprehensive guide will walk you through everything you need to know about paying your Virginia Beach water bill quickly and easily.

Overview of Virginia Beach Public Utilities

The City of Virginia Beach Department of Public Utilities (DPU) is responsible for providing water and sewer services to residents and businesses in Virginia Beach. The DPU serves over 460000 residents across 249 square miles.

The DPU is committed to providing safe, reliable, and cost-effective water and sewer services. They work hard to maintain aging infrastructure, expand capacity for growth, protect the environment, and keep rates affordable.

When you receive water and sewer services from the City of Virginia Beach, you will receive a monthly bill from the DPU. This bill covers your usage as well as fixed fees for service. It’s important to pay your water bill on time each month to avoid late fees or service interruptions.

Payment Options for Your Water Bill

There are several easy ways to pay your water bill with the City of Virginia Beach:

  • Online Payment – The easiest way to pay is through the DPU’s online payment system. You can pay by credit card, debit card or eCheck. You’ll need to create an online account to get started.

  • By Phone: To pay with a credit or debit card over the phone, call the DPU at 757-385-4631.

  • In Person – Visit the DPU Customer Service Center at 2809 S. Lynnhaven Road, Suite 250 to pay by cash, check or money order.

  • Drop Box – Place your payment (check or money order only) in one of the secure drop boxes located around the city.

  • By Mail – Send your check or money order to City of Virginia Beach DPW, P.O. Box 630, Virginia Beach, VA, 23456.

  • AutoPay – Set up automatic monthly payments from your bank account through the online payment system.

I recommend paying online or with AutoPay if possible. Mailed payments can take 7-10 days to process. Pay online if you need instant processing to restore disconnected service.

Creating an Online Account

The easiest way to manage your water bill is by setting up an online account with the DPU. Here’s how to get started:

  1. Go to https://pu.virginiabeach.gov/customer-service/online-services

  2. Click on “Register or Log In to Online Services”

  3. Select “Sign up for Online Services”

  4. Enter your account number, last name, email address and create a password

  5. Agree to the terms and conditions

  6. Click “Submit” to register your account

Once your account is created, you can log in anytime to view your balance, make a payment, see payment history, update account information and more.

I highly recommend setting up an online account to have 24/7 access and the ability to pay immediately online.

When is my Water Bill Due?

Virginia Beach water bills are due 21 days after the bill date. The due date is printed on your paper bill or can be found by logging into your online account.

Bills are sent out monthly and are based on your previous month’s water usage. However, if you haven’t had your meter read for awhile, you may receive an estimated bill based on your average usage.

Make sure to pay your bill by the due date to avoid a 10% late fee. If your bill remains unpaid, you risk having your water service disconnected.

I recommend paying your bill as soon as you receive it or setting up AutoPay to have it paid automatically each month. Don’t wait until the due date to pay!

How Much is my Water Bill?

Your monthly water bill amount will vary based on factors like:

  • Your household’s water usage
  • Current utility rates
  • Fixed service fees

To estimate your monthly bill, you’ll need to know:

  • Service Fees – There is a fixed monthly fee for water ($13) and sewer ($31) service.

  • Consumption Rate – The city charges $4.38 per 1,000 gallons of water used.

  • Average Usage – The average Virginia Beach household uses around 5,000 gallons per month.

Based on this, a typical monthly water bill is around $97 ($13 + $31 + $53 water usage). Your bill could be higher or lower based on your actual usage. Check your statements online to see your average monthly charges.

Rates are set by the City Council and sometimes increase to cover infrastructure and operating costs. Stay informed on rate changes so you can budget accordingly.

Getting Help Paying Your Bill

If you’re having trouble paying your water bill, don’t panic. The City of Virginia Beach offers assistance programs:

  • Payment Arrangements – The DPU can set up a payment plan to pay your outstanding balance over time while keeping services active. Give them a call to discuss options.

  • PIPP Program – Low-income customers can get help through the Percentage Income Payment Program (PIPP). This reduces your bill to an affordable percentage of your monthly income.

  • THRIVE – Partner agency THRIVE provides emergency bill payment assistance for households in crisis. Submit an application to see if you qualify.

  • Leak Adjustment – If you have a qualifying water leak on your property, you may be eligible for a billing adjustment. Make sure to repair leaks quickly and submit a form.

Reaching out as soon as possible is key to getting on a manageable payment plan and avoiding shut offs. The DPU has resources to help residents through financial hardship.

Avoid Late Fees and Disconnections

To keep your water service flowing, be sure to pay your bill in full by the due date each month. If your account becomes past due, here’s what to expect:

  • A 10% late fee will be added if payment is not received by the due date.

  • A past due notice will be sent after 30 days demanding immediate payment.

  • If the bill remains unpaid for 45 days, a shut off notice will be issued and a $40 fee applied.

  • Around day 55, your water service will be disconnected if payment still hasn’t been made.

  • It costs $40 to resume service once it has been disconnected for nonpayment.

Avoid these extra fees and hassles by paying on time, enrolling in AutoPay, and contacting the DPU immediately if you anticipate payment issues.

Moving Your Service

If you’re moving to a new home within Virginia Beach, you’ll need to close your existing water account and open a new one. Here’s how to make the switch:

To end service at your current address:

  • Log into your DPU online account and submit a stop service request at least 1 day before your move.

  • Provide a forwarding address and date to discontinue service.

To start service at your new address:

  • Submit a start service request online at least 1 day before your move-in date.

  • If the water is already on, request a transfer into your name (provide ID).

  • If water needs to be turned on, a fee of $30 ($80 after hours) applies.

Make sure the service dates don’t overlap to avoid paying for both properties in the same month. I recommend requesting start/stop service online for a smooth transition.

Understanding Your Water Usage

When reviewing your monthly water bills, you can gain insights into your household’s usage patterns and check for abnormal spikes that might indicate leaks. Here are some things to look for:

  • Compare usage month-to-month – Is your usage suddenly much higher than normal?

  • Check usage in gallons – Is it thousands of gallons above your average?

  • Consider seasonal changes – Usage often increases in summer with outdoor watering.

  • Note household changes – More people or new water-using appliance?

  • Review for leaks – Unusually high usage may be caused by leaks.

Monitoring your monthly usage can help detect leaks early and identify ways to conserve water and control costs. Pay attention to your bills!

Billing Questions or Disputes

If you have any questions or concerns about your water bill, don’t hesitate to reach out to the Department of Public Utilities:

  • Call 757-385-4631 during business hours for billing questions.

  • Email [emailprotected] regarding bill disputes.

  • Submit account inquiries through your online account.

  • Visit the walk-in customer care center at 2809 S Lynnhaven Rd.

The DPU’s customer service team can explain charges, adjust errors, set up payment plans, and resolve issues. Make sure to contact them right away if you notice any billing problems.

How to Pay Your Virginia Beach Water Bill: A Comprehensive Guide (2024)

FAQs

What is the average water bill in Virginia Beach? ›

All customers are charged $5.74 per 1,000 gallons of water, regardless of how the water is used.

How do I pay my water bill in Virginia? ›

Payment Options
  1. Online Bill Pay. You will receive an email when your bill is ready to view. ...
  2. Payment by Mail. Mail your check or money order in the supplied envelope to: ...
  3. Payment by Direct Payment Authorization. ...
  4. Payment by Master Card/Visa. ...
  5. Payment in After-Hours Drop Box. ...
  6. Payment in Person. ...
  7. Equal Payment Plan.

What is the phone number for Virginia Beach Public Utilities bill payment? ›

Pay By Phone

Call our payment vendor, Invoice Cloud, at 757-699-8268 to make a payment using your debit/credit card or a bank account transfer (ACH). You will need to enter your 16-digit Public Utilities Account Number, e.g. 0001234530123456 (with leading zeroes, no dashes), and your service address zip code.

What does HRSD do in Virginia Beach? ›

Since its inception in 1940, HRSD has served the region with one mission -- to protect public health and the waters of Hampton Roads by treating wastewater effectively. We return highly treated effluent to nature in a way that continues to nurture our water's delicate ecosystems.

What is the average monthly electric bill in Virginia Beach? ›

Monthly electric bills are a product of how much electricity you use per month and your electric rate. In Virginia Beach, VA, the average monthly electric bill for residential customers is $212/month, which is calculated by multiplying the average monthly consumption by the average electric rate: 1,551 kWh * 14 ¢/kWh.

How much money do you need to live comfortably in Virginia? ›

However, on average, a household income of around $70,000 per year would allow for a comfortable standard of living in Virginia, while taking into account costs such as housing, food, transportation, and taxes.

How often do you pay water bill in Virginia? ›

Customers are typically billed every 28-32 days. Water charges are based on a meter reading taken the day an account is billed. Stormwater, trash collection, sanitary sewer, and service availability are all charged as fixed daily rates. All new and transferred accounts are charged an account set-up fee.

Where I can pay water bill? ›

You can pay for your water bill through any of our accredited payment facilities — via over-the-counter payment centers, over-the-counter bank payments, phone banking, online banking, mobile wallet, or through the Manila Water App.

How do I get my water bill? ›

NCWSC encourages you to query and pay your water bills through our USSD code *888#. For any concerns regarding our services, reach out to our customer support on +254724253582.

How to get help with utility bill Virginia Beach? ›

Payment Assistance Resources

Eligible residents can call (757) 385-4631 to establish a payment arrangement with up to four installments on current account balances.

Is Virginia Beach water clear? ›

Virginia Beach's Hidden Gem – Sandbridge Beach

It's like stumbling upon your own private island, where the waters are crystal clear. Kayak through the nearby Back Bay Wildlife Refuge and marvel at the untouched natural beauty.

How to set up water in Virginia Beach? ›

Utility Connections

To schedule an appointment, please call (757) 385-4636 or email PULineFees@vbgov.com. All customers are required to email a completed AWWA Calculation Form to PULineFees@vbgov.com prior to their appointment in order to determine the proper water meter size for the property.

Who is the largest employer in Virginia Beach? ›

biggest companies in Virginia Beach, VA
  • Management Consulting. ...
  • Professional Hospitality Resources. ...
  • Hilton VB Oceanfront. ...
  • New Venture Holdings. Zippia Score 4.1. ...
  • HRSD. Zippia Score 4.3. ...
  • Coastal Hospitality Associates. Zippia Score 3.3. ...
  • United Labor Group. Zippia Score 3.8. ...
  • Virginia Beach Sheriff's Office. Zippia Score 3.6.

What is the salary in Virginia Beach? ›

What is the average salary in Virginia Beach? As of Jul 24 the average annual salary in Virginia Beach is $61,068.

What are the benefits of HRSD? ›

What Are the Key Features of HR Service Delivery (HRSD)?
Issue Auto ResolutionEnables resolving routine employee requests quickly through AI-powered automation.
Process OptimizationAllows in-depth analysis and improvement of processes for HR workflows to strengthen efficiencies.
13 more rows

How much does a water bill cost in Virginia? ›

Utility Costs in Virginia
UtilityAverage Virginia Bill
Electricity$131
Gas$105
Cable & Internet$121
Water$36

What is the average cost of living in Virginia Beach? ›

CategoryVirginia BeachU.S. Average
Rent$1,687 (+12.86%)$1,470.04
Mortgage$2,126.8 (-7.38%)$2,283.8
Gas$3.22 (-4.01%)$3.35
Energy Bill$223.93 (+13.82%)$192.98
7 more rows

What is the average monthly water bill in West Virginia? ›

Monthly Utility Costs Breakdown by State
STATEENERGY BILLMONTHLY WATER BILL
Virginia$130.92$36
Washington$99.45$75
West Virginia$129.61$91
Wisconsin$100.18$18
46 more rows

What is the average water bill in Chesapeake? ›

The minimum bill for water only is $48.94 from 0 to 6 consumptions of water. Average Bill: Effective January 1, 2023, an average bill based on 12 consumptions for two months is $133.26. This does not include the HRSD sewage treatment charge. Consumption: Water use is measured in hundred cubic feet (CCF).

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